This UI/UX case study focuses on the design of The Tapas Room’s mobile application, aimed at creating a seamless and accessible digital experience for customers. Through user research and iterative design, the app was developed to simplify table reservations, food delivery orders, and menu browsing. Multilingual support was also integrated to accommodate a diverse customer base and enhance inclusivity.
UI/UX Design
Research and Strategy
Client
Google Certificate Program
Project Duration
3 Months
My Role
UI/UX Designer
Problem Statement
The Tapas Room, a popular local restaurant, lacked a dedicated mobile application, resulting in fragmented customer experiences. Patrons faced difficulties with table reservations, ordering delivery, and accessing menu information, often relying on third-party platforms or phone calls. This led to inefficiencies for both customers and staff, hindering the restaurant’s ability to provide a seamless and personalized dining experience.
Solution
A user-friendly mobile application was designed for The Tapas Room, with intuitive navigation and streamlined systems for reservations, delivery, and menu access. The app includes multilingual functionality to serve a broader audience and ensure usability for both local and international patrons. The overall design focused on reducing friction, enhancing customer satisfaction, and helping the restaurant maintain direct engagement with its users.
Key Features
Clean and intuitive user flow, based on user journey mapping
One-tap table reservations with confirmation and reminder notifications
Integrated food ordering system for delivery and takeaway
Multilingual support for greater accessibility
Minimalist, modern interface to align with the brand's casual dining experience
Result
Although this was a conceptual project, usability testing was conducted with 8 participants to simulate real-world usage. Based on task completion tests and feedback forms, all users successfully completed a table reservation and delivery order within 2–3 minutes, indicating efficient user flow. 87% of participants praised the multilingual feature, stating it made the app feel more inclusive. Minor design improvements were made based on feedback, such as improving icon clarity and making delivery status tracking more visible.
Takeaway
Even in mock projects, low-fidelity prototyping and user feedback can drive major design improvements
Multilingual support is a strong feature for hospitality businesses with diverse customer bases
Designing for both functionality and emotional experience (like ease and warmth) enhances customer satisfaction
A clear structure and minimal design reduce cognitive load and speed up decision-making for users
Thank you!
Feel free to reach out if you have any comments or thoughts.
